Help

When something is not working

These pages help when something gets stuck. Each one says what moj does and where to look on your phone.

• Signing in and the code — The code comes by email and is valid for five minutes. If the email is missing, checking the spam folder usually helps.
• Connecting WhatsApp — A code from the app links your number. If moj does not reply, the cause is almost always the code or a block.
• Notifications — Reminders start switched off. After that the phone decides whether a notification gets through.
• Microphone and camera — If moj says “This needs access to the microphone”, the block is in the phone’s settings.
• New phone — Sign in with the same email address and everything is back. You only need to set up widgets and children’s phones again.

How moj works

These pages are in the order you will need them. They start with signing in and end with your data and what moj cannot do.

• Getting started — Four steps take you from signing in to your first WhatsApp message.
• What you can send — Each kind of entry comes with an example sentence and what moj makes of it.
• Sending by email — You forward bills and letters from school to an address of your own, from a computer too.
• When moj gets it wrong — “undo” takes an entry back. A sentence changes it.
• When moj reminds you — The people who are going get the reminder. Nothing rings at night, and in the morning everything comes in one line.
• Who takes it? — When someone has to take a child, moj asks. One tap says yes, and a cross clears the question.
• Two households — Two homes, one family space. The children’s changeover goes in the calendar as an appointment.
• Members — Four roles, and you can have more than one admin. When someone leaves, everything stays except what was “Only me”.
• Your child’s phone — A code from you is enough, and no email address is needed. A child can’t add appointments.
• Two family spaces — The spaces can’t see into each other. WhatsApp always goes to one of them.
• moj Plus — One subscription covers the whole family space. You cancel it in the iPhone’s subscription settings.
• AI and your data — Every message takes a little context with it to the AI. The provider keeps no history of it.
• What moj cannot do — Everything moj does not do is here, with the reason for each point.
• Who sees what — Everyone in the family sees almost everything. The five exceptions are “Only me”, individual people, households, restricted accounts and gifts.
• What’s new — Every version with its date. Also what changed on the server for everyone.

Write to us

Ideally, tell us in one sentence what you did and what happened instead. We reply to the address you give.

Would you rather write from your own email? hallo@heymoj.app

Deleting your account or your family

You can do both in the app under Settings, without writing to us. The two exports next to them give you everything as a file first: your whole account, or a single family space.

Without the app you delete your account in the browser, under Delete your account.